CertifyHubPro ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
This policy is written in plain, understandable language. We believe you have the right to know exactly what data we collect and how we use it.
Data Controller: CertifyHubPro (certifyhubpro.com).
1. What We Collect
We collect the following types of information:
Account Information
- Name: Your first and last name
- Email Address: Used for account login and communication
- Password: Stored securely using encryption (we never see your actual password)
Exam Activity Data
- Questions Attempted: Which questions you've answered
- Answers Selected: Your responses to practice questions
- Accuracy & Progress: Your performance metrics and completion percentage
- Time Spent: Duration of practice sessions
- Bookmarks: Questions you've saved for later review
Device & Security Metadata
- IP Address: Your internet protocol address at login
- Device Type: Mobile, desktop, or tablet
- Browser Information: Browser name and version
- Operating System: Windows, macOS, iOS, Android, etc.
- Geographic Location: Country or region (derived from IP address)
- Login Timestamps: When you access the platform
Payment Information
- Payment Status: Whether payment was successful or failed
- Transaction ID: Reference number from payment provider
- Purchase Details: Which exam was purchased and plan type
2. What We DO NOT Store
We Never Store:
- Credit or debit card numbers
- CVV / security codes
- Banking credentials or account numbers
- UPI PINs or passwords
- Complete payment card details
All payment processing is handled securely by Razorpay. We only receive confirmation that payment was successful or failed.
3. How We Use Your Data
We use collected information for the following purposes:
Service Delivery
- Provide practice questions and exam simulations
- Display your progress, accuracy, and weak-area insights
- Save your bookmarks and track completion
- Authenticate your account and maintain sessions
Security & Fraud Prevention
- Detect and prevent unauthorized access
- Identify account sharing or credential abuse
- Prevent automated scraping or platform misuse
- Enforce single-device session policy
Platform Improvement
- Understand usage patterns to improve user experience
- Identify and fix technical issues
- Develop new features based on user behavior
Communication
- Send transactional emails (purchase confirmation, password reset)
- Respond to support inquiries
- Send important service announcements
4. Data Sharing
We do NOT sell or rent your personal data.
Your information is never sold to advertisers, data brokers, or third parties for marketing purposes.
We may share limited data only with:
- Razorpay: Payment processing (transaction details only)
- Email Service Provider: Sending transactional emails
- Legal Authorities: When required by law or court order
5. Data Security
We implement reasonable security measures to protect your data:
- Passwords are encrypted using industry-standard hashing
- HTTPS encryption for all data transmission
- Secure authentication tokens with expiration
- Regular security reviews and updates
Note: No system is 100% secure. While we take extensive precautions, we cannot guarantee absolute security of data transmitted over the internet.
6. Cookies & Local Storage
We use cookies and local storage for:
- Session Management: Keeping you logged in
- Authentication: Verifying your identity securely
- Preferences: Remembering your settings (e.g., currency preference)
- Security: Detecting and preventing fraudulent activity
We do NOT use cookies for advertising or third-party tracking. Disabling cookies may affect platform functionality, particularly login and session management.
7. International Compliance
We are committed to complying with data protection laws across jurisdictions:
India
Compliant with the Information Technology Act, 2000 and IT Rules, 2011
European Union
Compliant with GDPR (General Data Protection Regulation)
United States
Compliant with CCPA (California Consumer Privacy Act)
8. Your Rights
You have the following rights regarding your personal data:
Right to Access
You can request a copy of all personal data we hold about you.
Right to Correction
You can request correction of inaccurate or incomplete data.
Right to Deletion
You can request deletion of your account and associated personal data. Note that some data may be retained for legal or legitimate business purposes (e.g., transaction records).
Right to Data Portability
You can request your data in a machine-readable format.
Right to Object
You can object to certain types of data processing.
How to Exercise Your Rights
Contact us at support@certifyhubpro.com to exercise any of these rights. We will respond within 30 days.
9. Data Retention
We retain your data for the following periods:
- Account Data: Until you request deletion
- Practice Activity: Until you request deletion
- Payment Records: 7 years (as required by Indian tax law)
- Security Logs: 90 days
10. Children's Privacy
CertifyHubPro is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of the platform after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: support@certifyhubpro.com